Let’s make some magical memories

Contact us to make your dreams come true

A woman dressed as a princess with a light blue dress, a choker, and pearl earrings, standing in front of green foliage, looking down and smiling.

Let’s make your dream come true

Get in touch today!

Please allow our office fairies 2-3 days to get back to your magical inquiry.

Make My Wishes Come True
Stylized image of a purple paper crown with watercolor texture and a purple outline.

FAQ

FREQUENTLY ASKED QUESTIONS

  • We strive for the highest quality costumes, supplies and performances. Our performer(s) will arrive fully in costume and entertain your party guests from start to finish. He/She brings all their own supplies and will do whichever activities are included in your package. The performer will sing, play games, and will ALWAYS be sure to stay for photos.

  • We feel that the best age for character parties is between the 4-10 years. But that doesn’t mean that guests outside of that age range can’t enjoy the performance. We do our best to keep all party attendees involved in the activites and storytime, but understand that it may be harder for younger party goers.

  • Of course! Should you decide to bring the fun outside, please make sure the party area is shaded from the sun/heat and any possible rain. Have a clean, dry, shaded area for activities, free of mud and water so everyone can enjoy the fun safely. Our characters with ballgowns/full-length dresses will not perform outside unless on a paved/decked area.

    Performers cannot perform in weather below 18C or above 25C for their safety (our costumes can get quite hot in Summer weather, but not warm enough to keep us warm on colder days).

  • Magic is very important to our company and we don’t want anyone to ruin the magic for everyone else. If a child happens to start yelling that the performer is not real, or that the dress and wig are fake, we expect that the parent of the child calmly takes the child from the party. We must protect the magic we are trying to create.

  • Pleae understand that this is not a babysitting service. We are not responsible, nor will we discipline the children in attendance. If a child is acting in a way that is rude to the performer or others, we will expect the parent of that child to tend to the situation so that the party may run according to schedule.

  • Please email us first before filling out our booking inquiry to confirm your date & time is available. We require a 50% retainer fee to hold your time slot. This fee must be paid at the time of booking and will go towards the balance of your party. You may also choose to pay the balance in full at this time if you would like. The remaining balance does not have to be paid until 72 hours (3 days) before the date of the party and we will send a reminder the week before the event.

  • We ask you to book at least a month in advance. The further out you book, the more likely you are to get that date, time and character(s) that you’ve requested. We are not always able to accept last-minute bookings.

  • The retainer reserves your date and time of your party. Due to the number of inquiries we receive, this fee saves your date so nobody else can book it! The retainer is 50% of your party fee and is non-refundable. After you fill out your booking form, we will send an email to confirm the information provided and give you the information to send us an email transfer. However, if you do not pay the retainer within 24 hours, we, unfortunately, will reopen your spot. If you’d like to rebook or change your date/selected character, you are more than welcome to do so, but the same retainer will be required.

    We at Charm & Grace feel that e-transfer is the easiest and safest way to pay for your party.

  • Our performers bring everything they need to host your party! All we ask is that you provide a place to sit, an open space to set up and play and water for your performer. Everything else will be taken care of by us!

    Our facepainter needs 2 chairs in the party space for herself and whomever she is painting.

    If outdoors, we will require a shaded area to perform in. Our costumes are the equivalent of a sweater and toque, which can be quite warm in direct sunlight. Our facepainter’s paints also melt in the sun.

  • Absolutely! Our actors are highly trained. Gratuity isn’t in our prices, so if you feel like our performer(s) did an excellent job, then you are more than welcome to tip whatever you feel is appropriate.

    Tips can be given to the performer at the end of the performance in an envelope, or transferred to Charm & Grace and we’ll make sure they receive it.